This guide is designed to help staff confidently and compassionately introduce YOV Memorials to
families. It highlights the most important benefits and talking points for quick reference during
arrangements and aftercare conversations.
Core Talking Points:
• “This is a way to keep the conversation going even after someone has passed.”
• “It allows your loved one’s story, voice, and presence to live on for future generations.”
• “Many families find comfort knowing they can still ‘hear’ and ‘speak’ with their loved one.”
• “You don’t need to have a funeral to create a memorial. It can be started at any time.”
• “This isn’t just technology — it’s peace of mind, connection, and remembrance.”
• “It’s easy to set up. We’ll help you, and your family can access it anytime, anywhere.”
• “Think of it as a digital heirloom — something your children and grandchildren can treasure forever.”
Key Benefits:
Key Benefit How to Communicate
Continued Communication
“Families can still feel connected after a loved one passes.”
Legacy Preservation “Stories, voices, and memories live on for future generations.”
Accessible Anywhere “Your family can view and interact anytime, from any device.”
Affordable & Simple “Quick to set up and lasting for life.”
Use these points as a compassionate guide. Families should always feel cared for and supported when
discussing YOV Memorials. Your role is to gently present the option and let them know you will walk
beside them through the process.
